- Be wary of choosing platform based on hype. Select the tool based on your business needs, alignment to strategic and architectural direction, operational goals and constraints and competency of your staff and customers.
- Leapfrog, but not too far– in certain cases, being re-actice instead of proactive will be the right choice. Model the expected outcome using spreadsheets and POC before signing big check.
- Do not overlook the user experience. It has to look appealing at the glass (browser). Many implementation team focus on data processing, but do not pay attention to the UI. This inhibits user adoption, and maximizing value out of the tool. Hire experts with visualizations skills if you do not have resident staff trained.
- Pre-built solutions will need configuration,
irrespective of what the salesperson
may say. Plan adequate time to close the gaps in the out of box tool and
stabilization. Try releasing to a pilot user base. Make sure there is a
cultural willingness to embrace the best practices and industry metrics before
buying the tool. Budget for
change management, governance, training and feedback gathering
- Set up goals that matter to the business (Revenue Growth, Cost
Management, Customer Satisfaction, Product Quality). Do not focus on only the
reporting automation aspects. Think how it will provide metrics to achieve corporate goals.
- Don’t fall for the buzz words such predictive
analysis, statistical engine. Understand the statistical model, test it with
your data to make sure it gives meaningful results. Ensure adequate data volume
for statistics to be relevant. Avoid
ending up with
unpredictable results leaving you and your users scratching their head.
- Do not get swayed by sales pitch. Teams often confuse the UI with the data value. UI and usability are important, but will give meaningless results if the process is not mature. The bigger challenge is capturing right process data consistently with adequate checks and balances to achieve goals of analytics
- BI is not a one-time event – it is a journey. Start the journey with a solid business case and ROI.
Thursday, January 30, 2014
BI - Common mistakes to avoid while embarking on an Enterprise Business Intelligence and Analytics Initiative.
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